Reference

Terms and Conditions That Govern Your Account

These terms set out the rules for every spinquest account — how you open one, how you fund it through PayPal, Venmo, or Play+, and what we each agree to when you use the platform in an eligible state.

Applies to all eligible US statesCovers PayPal, Venmo and Play+ transactionsGoverns casino and sportsbook accessAccount age and identity rules includedUpdated when terms change
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spinquest Terms and Conditions That Govern Your Account
CONTACT PATHS

How to Reach Us About These Terms

Questions about specific clauses, account restrictions, or payment disputes go through the channels below. We handle terms-related questions separately from general account help — flag your message as a terms or legal inquiry so it reaches the right team without delay.

Live Chat Open the chat widget from your account dashboard. Use it to ask about account restrictions, payment eligibility, or anything in these terms that needs clarification before you act.
Email Support Send a detailed message to our support address for written records of your inquiry. Include your account ID and the specific clause or transaction you are asking about.
Account Help Center The Help Center inside your account dashboard holds plain-language summaries of key terms, including payment rules for PayPal, Venmo, and Play+ and how identity checks work.
DATA AND SECURITY

How We Handle Your Account Data Under These Terms

Our terms are not just about what you can and cannot do — they also define how spinquest handles the data tied to your account. Identity documents, payment records, and session logs are retained only as long as required by law or as needed to resolve disputes. Here is how the key areas work in practice.

Identity Verification

When you register, we collect a government-issued ID and match it to your payment method — whether that is PayPal, Venmo, or a Play+ card — before any withdrawal is processed.

Data Retention

Account records, including deposit and withdrawal history, are kept for the period required under applicable state and federal regulations, then securely deleted or anonymized.

Cookie and Session Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from the account settings page.

Requesting Changes or Closure

To update personal details or close your account, contact us via live chat or email with your account ID. We confirm changes in writing within the timeframe set in our support policy.

Common Questions About These Terms

These are the questions we see most often when it comes to account agreements, payment rules, and your rights under these terms. If your question is not here, reach us through live chat or email.

Access depends on state law. We only open accounts where online casino and sportsbook activity is permitted under applicable local law. These terms govern your account in every eligible state where we operate.

We require your payment method to match your verified account name exactly. A mismatch will hold any withdrawal until identity is confirmed. Contact support via live chat to resolve this before you request a payout.

We update these terms when needed and always post the new version here with an effective date. We also send an email notification to the address on your account before material changes take effect.

Email our support team with your account ID and a clear data request. We will compile your account and transaction history and deliver it within the timeframe required under applicable law.

You can dispute any transaction through the live chat or email channel. Include your account ID, the transaction reference, and the reason for the dispute. We review and respond in writing.

Play+ cards fall under both these terms and the Play+ cardholder agreement. Deposits clear the same way as other methods, but card-specific limits or fees are governed by the Play+ provider, not spinquest.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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